After decades in which product complexity has continued to increase, there seems to be no sign of any let-up. This is exactly at the heart of the work TNO-ESI does. Just think about the advance of AI, digital twinning, mass customization, production on demand, connectivity, security, new ways of hiring, training, deploying and maintaining the ‘digital’ workforce. The digitalization stream has become a tsunami of digital transformation, fundamentally changing the way businesses are run. More than ever, the high-tech industry needs innovative systems engineering methodologies, strengthening the competitive position of the Dutch industry.

Jacco Wesselius, Masoud Dorosti

Dr.Ir. Mieke van der Bijl-Brouwer, Associate Professor at the Faculty of Industrial Design Engineering, Delft University of Technology

Humanising systems – designing in complex times